Frequently Asked Questions
Q.Do you deliver to my area?
A.We focus our attention to the suburban cities and towns South and East of Toledo that alot of companies won't deliver to or have large delivery fees. If your city or town is not listed please call us, we may still be able to service your location.
43406 Bradner, 43408 Clay Center, 43412 Curtice, 43412 Reno Beach, 43416 Elmore, 43420 Fremont, 43430 Genoa, 43431 Gibsonburg, 43432 Elliston, 43432 Graytown, 43434 Harbor View, 43435 Helena, 43435 Millersville, 43439 Lacarne, 43441 Lemoyne, 43442 Lindsey, 43443 Luckey, 43445 Bono, 43445 Martin, 43447 Millbury, 43450 Pemberville, 43451 Portage, 43452 Catawba Island, 43452 Port Clinton, 43458 Rocky Ridge, 43460 Rossford, 43463 Stony Ridge, 43465 Moline , 43465 Walbridge, 43468 Williston, 43469 Woodville, 43537 Maumee, 43551 Perrysburg, 43616 Oregon, 43619 Northwood, 44830 Fostoria, 44870 Sandusky
Q.Does the price include delivery?
A.Yes and No, We do not charge a fee for the first 10 miles from Oregon, Ohio. After that, we do charge a small travel fee that is calculated on the delivery only, by remaining miles. Remember prices do not include sales tax.
Q.Is Bay Area Bounce Rentals licensed, insured, and Inspected?
A.YES, unlike 95% of rental companies in the area and on Marketplace we follow all Ohio requirements. The state of Ohio requires all three annually. You can check a company to see if they comply with these state laws at https://agri.ohio.gov/divisions/amusement-ride-safety-and-fairs/resources/amusement-ride-company-search . Feel safe in knowing we support our industry and the law for your safety. Inspection tags and insurance forms available upon request.
Q.What happens if rain, thunderstorms or high winds are in the forecast?
A.In the event that rain, thunderstorms or high winds are present or in the forecast on your event day, we will call you on the evening before or morning of your event to discuss options. If we feel as though the participants will not be safe, we WILL cancel the rental. Safety is our absolute FIRST priority!
If we feel as though the participants will be safe, we will let you make the call. If Bay Area Bounce Rentals decide to cancel the rental due to severe or possible severe weather conditions, you will receive a full refund, or have the option to reschedule.
Please keep in mind that if you decide to continue with the rental, there will be NO REFUNDS given if you are unable to use the equipment due to the weather conditions.
Q.What payments do you take?
A.Cash or Credit Cards. We take the 20% deposit with credit card, We prefer (but do not require) the remaining balance to be paid in cash on delivery. The reason why is that we are charged 3% more for a card transaction. If paying by cash, please have exact change as our drivers do not carry cash.
Q.Do you require a deposit?
A.Yes all orders require a 20% Credit Card deposit that applies to your total. They are fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 3-7 days prior to your rental you will be given a rain check that is good for 1 year. If you cancel 2 days or fewer before your event your deposit is non-refundable except when weather is the factor.
Q.What surfaces do you set up on?
A.We can set up on Grass (our favorite, safest, and best for the kids), artificial turf, asphalt, concrete and indoors. Sorry, we can't set up on any type of stone as the constant rubbing will wear through the vinyl inflatables. Also, we cannot set up on dirt because of the mud it creates. If we have to use sandbags to secure the inflatable there is a $5 charge for each sandbag as the sandbags can weigh as much as 4X the weight of the inflatable to keep the inflatable secured for safety.
Q.Can we see a copy of your contract and waiver?
A.Yes. There is a link in your receipt once you've ordered that will need to be esigned before a reservation can be made. You can also request a copy by calling us, we can email it to you.
Please note - Our contract and waiver must be signed before we can reserve your date. NO reservations or delivery will be made without a signed contract and waiver.
Q.What type of power is required for an inflatable?
A.The inflatable needs to be within 100ft. of a 20 amp - 110v outlet. We will supply the power cord, but we do ask that nothing else be plugged into the outlet or circuit being used. Some of our larger inflatables may require multiple outlets on separate circuits.
The use of a generator is usually required for any public or large event, or any area where an electrical outlet is not within 100′. Please contact us if you have any concerns about the power requirements for your inflatable.
We do have generators that can handle 2-3 inflatables that are available for rent. Please ask us for more details.
Q.How do the Loyalty points work?
A.
Every time you rent an Inflatable or foam machine you earn loyalty points. Each inflatable has a dollar for dollar loyalty point.(Ex. a slide that rents for $395.00 with earn you 395 points) Points are not earned on taxes and delivery. You can use your points at any time or you can save them and get a bigger discount later. Points are good for 1 year from the date earned.
185 Points earns 5% off your next order
375 Points earns 10% off your next order
600 Points earns 15% off your next order
825 Points earns 20% off your next order
185 Points earns 5% off your next order
375 Points earns 10% off your next order
600 Points earns 15% off your next order
825 Points earns 20% off your next order
Q.Does the rental time include your set up time?
A.No. We try to arrive at least an hour early to set up. It depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
Q.Are your Inflatables clean and disinfected?
A.YES! All of our equipment will be clean and disinfected when you get it. Bay Area Bounce Rentals cleans and disinfects after every rental.
Q.Do we have to keep it plugged in the entire time?
A.Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an 20 amp outlet within 100 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Over night and multi-day rentals will need to be turned off, unplugged, blower removed from the inflatable, and the blower taken inside over night.
Q.What about parks? Do parks have electricity? Do I need a Permit?
A.We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Most park require a permit, you are responsible for obtaining the permit.
Q.How big are the inflatables?
A.Please note the space required for each inflatable is listed near the large picture by the description on the items page. Some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Inflatables need room to be staked, tethered, and they need room for the blower. The inflatable can't rub against walls or trees as this may damage the unit. The sizes listed with each inflatable include the size of the inflatable and the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup
Q.Are we responsible for the unit if it gets a tear or damaged in any way?
A.
Yes and no. You are not responsible for normal use defects that happens with age and use. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation, or any children getting hurt, which is why we go over all the safety rules with you on our check list, have rules posted and give you a copy of all safety rules so that you can be the trained operator.
Q.What do i need to do to prepare for the arrival of the equipment?
A.
We need to ensure a clean flat surface (no rocks, sticks, pet droppings, etc.) and we need you to mark any underground utilities (sprinklers, cable, power or gas lines) that you or contractors may have installed. If you are unsure of underground lines, you may contact OUPS in Ohio by calling 811. OUPS will come out and mark any utility lines installed by the utility companies (Edison, Gas, Cable, etc.) for free. We recommend calling 1-2 weeks before the event date. OUPS will only mark main utility lines for water, gas and electricity. Any utility lines installed by you, previous homeowners or contractors will not be marked by OUPS. You (homeowner) are required to make us aware of any utility lines that we may come into contact with. We are not responsible for damage done when setting up or taking down equipment on your property involving utilities/utility related equipment.
Q.Is it ok to have my dog(s) out during set-up and pick-up?
A.
Please leave them inside until we’ve left. We do highly recommend using a leash from set-up till after pick-up to keep them away from the unit. Nails, chewing (biting) and urine can cause damage that you would be responsible for. It is very important that pets do not walk on or urinate on the inflatable.
Q.What do I need to do at the time of set-up?
A.
We will need you or the home owner to greet us and show us where you would like the unit set up. If the renter or home owner are not present, we will not set up. We will also need to see the renters valid ID and go over the operating & safety instructions after setup. This usually only takes 5-10 minutes. Lastly, we will need a clear path from the street or driveway to the set-up location. Our team members can be more efficient without vehicles and other obstacles in the path to the set-up area.